Reporting to the Director of Facilities, the Operations Manager will be responsible for assisting in the managing of the day-to-day operations of the Facilities Department, including managing maintenance staff as well as the office manager, processing job orders, scheduling staffing needs and ancillary support services, and technical set-ups. This position will also be responsible for overseeing the information technology (IT) function as well.


  • Manage maintenance staff and the office manager
  • Schedule maintenance staff to accomplish all work-orders in a timely, organized manner
  • Technical set up for all conferences, board meetings, promotional points in front of house
  • Technical support for the Box Office
  • Scheduling labor contractors and assign to shift/job leader
  • Overseeing facilities inventory such furniture, equipment, etc. This includes coordinating the physical set-up of equipment based on building-wide work orders
  • Preparing project-specific budgets for the maintenance department as they relate to specific programming needs
  • Assist in Drill Hall operations, including preparing the building for all artistic openings in conjunction with the Armory’s production team
  • Assist with managing peripheral contracts: copy machines, breakroom equipment, cleaning equipment, A/C units
  • Audio/Visual support for media (projections, video screens) for events and programs as needed
  • Phone system management
  • Work with the Director of Facilities and Managing Director to propose efficiencies in staff and consultant time management
Information Technology
  • Oversee procurement of hardware, installation, and setup of new users
  • Establish support procedures, support technology issues and triage high priority issues
  • Review, manage, and negotiate with existing and new hardware, software, and equipment vendors
  • Explore and install new technologies, systems, and services
  • Keep current with the latest technologies and best practices with regards to IT support and operations
  • Manage backup files
  • Configure computer hardware operating systems and applications
  • Troubleshoot system and network problems and diagnosing and solving hardware or software issues, replacing parts as required
  • Perform regular security monitoring to identify any possible intrusions
  • Repair and recover from hardware or software failures
  • Network maintenance
  • Manage outsourced IT consultants, including consulting them on more complex networking issues

Requirements and Skills

  • Bachelor’s degree, preferably in a technical field
  • 7+ years of operations management experience, preferably in a demanding real estate environment or arts organization.
  • Must have experience managing multiple complex projects involving staff and vendors
  • Must have strong desktop support experience, including configuring network settings and software applications
  • Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
  • Experience recruiting, managing, and developing a strong team of staff, program/project managers, and administrative professionals
  • Excellent communication, analytical and interpersonal skills
  • Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities


Salary range is commensurate with experience.

Application Process

Position is open until filled. Anticipated starting date is as soon as possible. Please send resume and cover letter (no phone calls, please) to:

Human Resources
Operations Manager Search
Park Avenue Armory
643 Park Avenue
New York, NY 10065

Or e-mail cover letter and resume to:

Human Resources
Subject: Operations Manager

Park Avenue Armory is an Equal Opportunity Employer and committed to the goal of building a culturally diverse staff and strongly encourages applications from minority candidates.